Author: Nick Soldo

As technology advances, businesses are constantly looking for ways to improve their customer service experience. One of the most recent trends in customer service is the rise of chatbots. A computer program designed to simulate conversation with human users, especially over the internet. Chatbots have become popular in many industries, including healthcare, banking, and tech….

Omnichannel is a buzzword that has been around for a while, but what does it mean? In this article, we will explore what an Omni-Channel Strategy is, why your business needs it, its benefits, and how to create a successful one. What is an Omnichannel strategy? Imagine walking into a store to purchase your favorite…