Contact centers have long been grappling with high agent turnover rates, a challenge that significantly impacts their efficiency, customer satisfaction, and bottom line. The contact center industry, notorious for its high attrition rates, has found this issue further exacerbated by recent global events, including the shift to remote work. Understanding the root causes of high…
The integration of advanced AI technology into call centers is a relatively recent development. However, companies have been using interactive voice response (IVR) systems and even natural language processing (NLP) since the mid-2000s. But the capabilities of those technologies are what has exploded. Today, AI-powered chatbots, voice assistants, and sentiment analysis tools are commonly used…
As technology advances, businesses are constantly looking for ways to improve their customer service experience. One of the most recent trends in customer service is the rise of chatbots. A computer program designed to simulate conversation with human users, especially over the internet. Chatbots have become popular in many industries, including healthcare, banking, and tech….
Omnichannel is a buzzword that has been around for a while, but what does it mean? In this article, we will explore what an Omni-Channel Strategy is, why your business needs it, its benefits, and how to create a successful one. What is an Omnichannel strategy? Imagine walking into a store to purchase your favorite…
Best practices for remote workforces are still being defined. In an employee-centric market, focusing on your culture may be the only way to attract and retain talent. The lack of in-person connection puts a new focus on how to build a culture that’s still apparent in the day-to-day experience of all employees, no matter where…
Copyright © 2023 Tech Stack Advising | All Right Reserved.
