Products & Services

At Tech Stack Advising, our contact center consulting services are designed to cater to your business’ individual requirements. We move beyond consultations to ensure your company’s desired outcomes are met.

WHAT WE OFFER

Contact Center Consulting Services

Our contact center consulting services are designed to help you drive the best possible outcomes in your journey.
We have deep technical and business expertise in the following areas.

Contact Center as a Service

SaaS-based telephony applications for customer service and sales teams. This is a highly competitive market making it tough to decide which choice is best for your unique needs. This service supports delivery of holistic customer service and multi-channel customer interaction management, focusing on both customer-experience and employee-experience perspectives.

Salesforce

Our team is full of former Salesforce employees - our deep tribal knowledge and expertise will ensure you’re confident in navigating Salesforce and its ecosystem. Known as the leading Customer Experience Platform on the market today, Salesforce brings companies and customers together with a large suite of products for Sales, Service, Marketing, and everything in between.

Digital Transformation & Relationship Management

Put your customer at the center of everything you do across your organization. Bring Customer Experiences together across integrated platforms that drive customer-obsessed interactions across devices and channels. Deepen customer relationships, increase sales, reduce churn, and maximize customer lifetime value.
When you meet consumers where they are, you’ll differentiate your brand from the rest.

Workforce Engagement Management

Build your service for speed and scale, while optimizing your human capital spend. Keep your agents engaged and delivering excellent customer experiences and measure qualitative and efficiency metrics in real-time.
WHAT WE OFFER

Tailored Contact Center Consulting Engagements

Agent Engagement 

Is turnover crippling your organizations call center? You’re not alone. The average rate of agent turnover in U.S. Contact Centers is over 40%, and the cost of turnover can reach between $10k-$20k per agent. 

Tech Stack Advising takes an agent-centric approach to build Agent-Engagement strategies to reduce turnover and keep your agents performing their best.

Implementation Guidance

How often do you switch technology? Not often, we hope. Switching technology for your organization is a huge undertaking the takes planning and precise execution. But, you don’t know what you don’t know. 

Tech Stack Advising has expertise in implementing leading enterprise solutions. We are an extension of your team and hold the vendors accountable for delivering excellent implementations.

Let us be your guide in your next implementation.

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