Products & Services
At Tech Stack Advising, our contact center consulting services are designed to cater to your business’ individual requirements. We move beyond consultations to ensure your company’s desired outcomes are met.
WHAT WE OFFER
Contact Center Consulting Services
Contact Center as a Service
When you meet consumers where they are, you’ll differentiate your brand from the rest.” link_url=”https://techstackadvising.com/consultation/” link_screen_reader=”Book a Consultation” min_height=”400″ min_height_tablet=”400″ min_height_phone=”400″]
Digital Transformation & Relationship Management
Workforce Engagement Management
WHAT WE OFFER
Tailored Contact Center Consulting Engagements
Is turnover crippling your organizations call center? You’re not alone. The average rate of agent turnover in U.S. Contact Centers is over 40%, and the cost of turnover can reach between $10k-$20k per agent.
Tech Stack Advising takes an agent-centric approach to build Agent-Engagement strategies to reduce turnover and keep your agents performing their best.
How often do you switch technology? Not often, we hope. Switching technology for your organization is a huge undertaking the takes planning and precise execution. But, you don’t know what you don’t know.
Tech Stack Advising has expertise in implementing leading enterprise solutions. We are an extension of your team and hold the vendors accountable for delivering excellent implementations.
Let us be your guide in your next implementation.