Contact Center Telecom & Unified Communications

 

Telecom is table stakes, but oftentimes telecom is not driving the business forward. 

I.T. does not have the time or resources the manage the platforms and the Business doesn’t have the resources or skills to get the most from the telecom infrastructure. 

So who should manage telecom? And how do we guarantee that telecom drives the business forward?

That’s where Tech Stack Advising comes in.

We help manage your telecom infrastructure in the back office and the contact center, helping you utilize and adopt features that drive the business forward and make your stakeholders happy.  

Having the right partner to adopt telecom in Contact Center can totally transform your entire Customer Experience and make drastic impacts to your bottom line…the business stakeholders will be thrilled!

Let's Talk
Contact Center & Unified Communications

Services

  • Fractional Admin Contact Center Telecom & Unified Communications
  • Vendor Consolidation and Cloud Migration Roadmap
  • Vendor Management: telecom expense reduction
  • Strategic Roadmap: enable features that move your business forward and future-proof your business

Customer Testimonials

"Our Credit Union is always looking for ways to improve the member experience. Tech Stack gets it - they take time to understand our business requirements and their intimate understanding of the market allows us to source technology faster and more effectively than ever before. I recommend Tech Stack for Credit Unions and Community Banks looking to maximize their technology capabilities."
Brad ShaftonMagnifi Financial: SVP of IT
Brad Shafton
"Tech Stack Advising has become a trusted go to resource for managing costs across our tech stack. Their expertise with small to large technology service providers is unparalleled. I would highly recommend their invaluable services."
Farshid TafazzoliMaterial Bank: Co-Founder and Chief Revenue Officer
Farshid Tafazzoli
"Through Tech Stack Advising, we were able to renew our (Salesforce & Five9) contracts with lower rates. Tech Stack also helped us confirm that Five9 was the right platform that would scale with our growing business. I would absolutely recommend working with Tech Stack Advising!"
Jennifer CastroUnleashed Brands: VP Revenue Strategy
Jennifer Castro
"We recently utilized Tech Stack Advising for assistance on navigating and negotiating a major renewal. We reached out to Tech Stack a little late in the renewal process, but they were able to quickly get us back on track and evaluate our current state, future needs, pricing, strategy, etc. Overall, the expertise extended to us through Tech Stack allowed us to better understand our license structure, price tiers, obtain a better rate, and lock in better terms of the renewal. I will gladly work with Tech Stack again our our upcoming renewals and would recommend them to anyone needing assistance on any software agreements."
Jeff TookMTM: Procurement Manager
Jeff Took
"Tech Stack went above and beyond to help our team find the solutions that would help our business and above and beyond the rest of the competition. I can't recommend Adam and his team enough! They've been amazing and earned my trust. I'll be turning to Tech Stack for all future procurement needs."
Meagan GwynnEnergy One: Financial Controller
Meagan Gwynn
"Working with Tech Stack advising was a pleasure. We reached out to them to update an existing integration between our salesforce and EMR system after the original developers gave us a way over-priced quote to make the changes. Not only did Tech Stack beat the price, but they made a number of "future-proofing" suggestions that we hadn't even considered. They were communicative and collaborative throughout the whole process, got the work done quickly (at a very fair price), and delivered an exceptional product. I totally trust Adam and Tech Stack Advising and would recommend them to anybody. Thanks again, guys!"
David PiperatoAll In Solutions: Digital Marketing Manager
David Piperato
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