Customer Journey Analysis
We work with your Marketing, Sales, and Customer Service teams to better understand the current state of your Customer Journey and collaborate to define your ideal end-to-end process. From there, we will conduct a gap analysis to identify technology and process improvements to help you optimize your Customer Experience.
RFP & New Software Evaluation
Anchoring in the Customer Journey, we work with your business and IT stakeholders to create a list of Business and Technical software requirements to support the new and ideal Customer Journey. We will help write and issue the RFP, along with reach out to and work with vendors to conduct Discovery sessions, Demos, Contract Negotiation, and more.
Vendor Management as a Service
Do you feel like you are paying the best prices for your software applications? When was the last time you audited the cost of all your existing technology vendors? Tech Stack Advising will Audit your existing technology vendor contracts, and align to new procurement and vendor management goals that are right for you. We offer this service as an on-going service.
Want us to drop in, save you money, and leave? Sure. We have a decade of experience on the “seller-side” of technology, so we know what buttons to push and what levers to pull. We will audit the existing technology contracts and use our best practices to get you a lower price and more favorable terms. You only pay us a percentage of what you save. If we can’t save you anything, you don’t pay us anything.