Salesforce CTI – an underrated integration
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Salesforce CTI – an underrated integration

ByTech Stack Marketing

What is CTI? Many people haven’t heard that CTI (Computer Telephony Integration) is a name for technology that allows interactions on the phone and a computer to be natively integrated and coordinated. The most common use-cases for CTI are within call center or contact centers for Inside Sales, Customer Service, and Help Desk. Here we…

Best Call Center Software in 2022 – Ranked

Best Call Center Software in 2022 – Ranked

ByTech Stack Marketing

Welcome If you’re here, you already know that choosing the right call center software for your company is an important decision. Before we get started, we need to establish the interchangeability of call center software and contact center software. The difference is that a “contact center” implies that your customer service is delivered via multiple…