Best practices for remote workforces are still being defined. In an employee-centric market, focusing on your culture may be the only way to attract and retain talent. The lack of in-person connection puts a new focus on how to build a culture that’s still apparent in the day-to-day experience of all employees, no matter where…
The workforce has undergone massive changes in the past few years. More than ever, there are ongoing debates on how organizations should be implementing flexible, hybrid, and remote work environments. There are countless software options available to utilize, including remote productivity monitoring tools and collaboration software. Therefore, it’s not always easy to decide which ones…
Contact Center Self-Service; it’s time to save yourself It’s no secret that The Great Resignation is affecting all industries across North America, and maybe even the world. As contact center leaders, we are not shielded from The Great Resignation. Contact Center agents are going across the street for a nickel, and at a rapid pace….
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