We have all been there. We hire a customer service agent; spend time, money, and resources to train them. And in 8 weeks, that agent has gone across the street to another contact center for an extra $.25/ hour. Here, we will explore the formula to reduce contact center turnover by engaging your agents. This…
The workforce has undergone massive changes in the past few years. More than ever, there are ongoing debates on how organizations should be implementing flexible, hybrid, and remote work environments. There are countless software options available to utilize, including remote productivity monitoring tools and collaboration software. Therefore, it’s not always easy to decide which ones…
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