Many of our clients ask us about CCaaS vs. UCaaS; and when it’s appropriate to use one or the other. Here, we seek to help answer these common questions. First, if you have a customer service contact center with more than 25 Customer Service agents, you should be considering CCaaS vs. UCaaS. 25 Customer Service…
Welcome If you’re here, you already know that choosing the right call center software for your company is an important decision. Before we get started, we need to establish the interchangeability of call center software and contact center software. The difference is that a “contact center” implies that your customer service is delivered via multiple…
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