Services
Contact center consulting and support, on your side
Tech Stack Advising is a trusted, US-based contact center consultancy founded in 2021. Our certified engineers help companies select, implement, optimize, and support CCaaS platforms including Five9, NiCE CXone, Genesys, and Zoom Contact Center, plus AI tools like Cresta, Simple AI, and Observe AI.
Platform services and support
Five9
Five9 health checks, optimization, and implementation support
Five9 health checks, system audits, and optimization, plus implementation, IVA design, Salesforce integration, and ongoing Five9 professional services from certified, US-based engineers. Staffed in 24 hours.
Five9 Services and SupportNiCE CXone
NiCE CXone health checks, optimization, and implementation support
NiCE CXone health checks, system audits, and optimization, plus implementation, Studio scripting, virtual agents, Salesforce integration, and ongoing NiCE professional services from certified, US-based engineers.
NiCE Services and SupportGenesys Cloud
Genesys Cloud health checks, optimization, and migration support
Genesys Cloud health checks, system audits, and optimization, plus implementation, Architect flows, PureConnect and Engage migrations, Salesforce integration, and ongoing Genesys professional services from certified, US-based engineers.
Genesys Services and SupportZoom Contact Center
Zoom Contact Center health checks, optimization, and implementation support
Zoom Contact Center health checks, system audits, and optimization, plus implementation, flows and routing, Zoom Virtual Agent, Salesforce integration, and ongoing Zoom professional services from certified, US-based engineers.
Zoom Contact Center Services and SupportAI Contact Center Strategy and Roadmap
Contact center AI that actually works in production
Expert, certified consultants for contact center AI: Intelligent Virtual Agents, AI voice bots, agent assist, and AI quality management with Cresta, Simple AI, and Observe AI, integrated with Five9, NiCE, Genesys, and Zoom.
AI Contact Center Strategy and RoadmapVendor Evaluation and Selection
Contact center vendor selection and CCaaS RFP consulting
Expert contact center vendor evaluation and selection. Tech Stack Advising has guided over $100 million in CCaaS and AI technology purchases, cutting selection time in half, exposing vendor limitations before you buy, and negotiating better contracts.
Vendor Evaluation and Selection
Running a different platform or a hybrid setup? Talk to an expert. Our certified engineers work across the CCaaS and AI ecosystem.
What we do across every platform
CCaaS Performance Assessment
A contact center health check and system audit of your current platform, configuration, and licensing that shows the gap between what you pay for and what you actually use.
Platform selection and negotiation
Vendor-neutral guidance on choosing the right CCaaS platform, with contract and pricing negotiation support backed by deep vendor relationships.
Implementation and migration
Call flows, routing, IVR, agent desktop, reporting, and cutover planning, staffed by the same certified engineers who scope the work.
IVA, IVR, and contact center AI
Intelligent Virtual Agents, intent-based routing, Agent Assist, and AI quality tools that contain calls and make agents faster.
CRM and Salesforce integration
Screen pops, data dips, and CTI connections that give agents caller context before they say hello.
Ongoing support and optimization
Proactive admin and engineering support for teams that want the expertise of a Technical Account Manager who actually shows up.
Find out what's holding your Contact Center back.
Get an Assessment of your CCaaS platform with specific, prioritized recommendations.